about
MoEL: Mixture of Empathetic Listeners (arxiv.org)
1 point by sel1 on Aug 23, 2019 | hide | past | pdf | discuss on HN

In plain words: A chatbot first guesses how the user feels, then blends replies from separate helpers each tuned to one emotion. Human raters found its answers more empathetic, relevant, and natural than a single system trained on all emotions at once.

Abstract

Previous research on empathetic dialogue systems has mostly focused on generating responses given certain emotions. However, being empathetic not only requires the ability of generating emotional responses, but more importantly, requires the understanding of user emotions and replying appropriately. In this paper, we propose a novel end-to-end approach for modeling empathy in dialogue systems: Mixture of Empathetic Listeners (MoEL). Our model first captures the user emotions and outputs an emotion distribution. Based on this, MoEL will softly combine the output states of the appropriate Listener(s), which are each optimized to react to certain emotions, and generate an empathetic response. Human evaluations on empathetic-dialogues (Rashkin et al., 2018) dataset confirm that MoEL outperforms multitask training baseline in terms of empathy, relevance, and fluency. Furthermore, the case study on generated responses of different Listeners shows high interpretability of our model.

Zhaojiang Lin, Andrea Madotto, Jamin Shin, Peng Xu, Pascale Fung
arXiv:1908.07687 · cs.CL · submitted Aug 21, 2019
abstract · pdf · html · Accepted by EMNLP2019

add comment on HN