In plain words: Instead of needing hand-labeled dialogue act tags to judge if a conversation flows, the system learns to guess those tags itself, reading whole utterances, not just names. It beat strong rivals by over 20 accuracy points on one chat corpus and tied on another.
Abstract · Dialogue Coherence Assessment Without Explicit Dialogue Act Labels
Recent dialogue coherence models use the coherence features designed for monologue texts, e.g. nominal entities, to represent utterances and then explicitly augment them with dialogue-relevant features, e.g., dialogue act labels. It indicates two drawbacks, (a) semantics of utterances is limited to entity mentions, and (b) the performance of coherence models strongly relies on the quality of the input dialogue act labels. We address these issues by introducing a novel approach to dialogue coherence assessment. We use dialogue act prediction as an auxiliary task in a multi-task learning scenario to obtain informative utterance representations for coherence assessment. Our approach alleviates the need for explicit dialogue act labels during evaluation. The results of our experiments show that our model substantially (more than 20 accuracy points) outperforms its strong competitors on the DailyDialogue corpus, and performs on par with them on the SwitchBoard corpus for ranking dialogues concerning their coherence.
Mohsen Mesgar, Sebastian Bücker, Iryna Gurevych
arXiv:1908.08486 · cs.CL · submitted Aug 22, 2019 · updated Jun 3, 2020
abstract · pdf · html · Accepted at ACL 2020