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A Usage-Centric Take on Intent Understanding in E-Commerce (arxiv.org)
1 point by PaulHoule on Mar 1, 2024 | hide | past | pdf | discuss on HN

In plain words: They define intent as how a customer uses a product and test it as plain-language reasoning, without fixed product categories. A product-recovery test shows the best intent knowledge graph gets stuck on rigid categories and vague properties, so it misses products across categories.

Abstract · A Usage-centric Take on Intent Understanding in E-Commerce

Identifying and understanding user intents is a pivotal task for E-Commerce. Despite its essential role in product recommendation and business user profiling analysis, intent understanding has not been consistently defined or accurately benchmarked. In this paper, we focus on predicative user intents as "how a customer uses a product", and pose intent understanding as a natural language reasoning task, independent of product ontologies. We identify two weaknesses of FolkScope, the SOTA E-Commerce Intent Knowledge Graph: category-rigidity and property-ambiguity. They limit its ability to strongly align user intents with products having the most desirable property, and to recommend useful products across diverse categories. Following these observations, we introduce a Product Recovery Benchmark featuring a novel evaluation framework and an example dataset. We further validate the above FolkScope weaknesses on this benchmark. Our code and dataset are available at https://github.com/stayones/Usgae-Centric-Intent-Understanding.

Wendi Zhou, Tianyi Li, Pavlos Vougiouklis, Mark Steedman, Jeff Z. Pan
arXiv:2402.14901 · cs.CL, cs.AI · submitted Feb 22, 2024 · updated Oct 7, 2024
abstract · pdf · html · Acepted by EMNLP 2024 main

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