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Conversations Gone Awry: Detecting Early Signs of Conversational Failure (arxiv.org)
1 point by mpweiher on Jun 8, 2018 | hide | past | pdf | discuss on HN

In plain words: A system reads only a discussion's opening message, looking for cues like politeness or rhetorical prodding to guess whether it will turn into personal attacks. In a controlled test, those cues flagged trouble early enough to act, instead of catching attacks after they happened.

Abstract

One of the main challenges online social systems face is the prevalence of antisocial behavior, such as harassment and personal attacks. In this work, we introduce the task of predicting from the very start of a conversation whether it will get out of hand. As opposed to detecting undesirable behavior after the fact, this task aims to enable early, actionable prediction at a time when the conversation might still be salvaged. To this end, we develop a framework for capturing pragmatic devices---such as politeness strategies and rhetorical prompts---used to start a conversation, and analyze their relation to its future trajectory. Applying this framework in a controlled setting, we demonstrate the feasibility of detecting early warning signs of antisocial behavior in online discussions.

Justine Zhang, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil, Lucas Dixon, Yiqing Hua, Nithum Thain, Dario Taraborelli
arXiv:1805.05345 · cs.CL, cs.AI, cs.CY, cs.HC, physics.soc-ph · submitted May 14, 2018
abstract · pdf · html · To appear in the Proceedings of ACL 2018, 15 pages, 1 figure. Data, quiz, code and additional information at http://www.cs.cornell.edu/~cristian/Conversations_gone_awry.html

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